Terms To Use
30-Day Money-Back Guarantee Terms
We will provide refunds under the 30-day money-back guarantee within five business days in the following cases:
– The course was not used at all due to a technical failure on our side that prevented the user from accessing their account. If we resolve this within 48 hours, this case will not be valid for a refund.
We are not liable to provide refunds for reasons that sit outside these such as:
– You don’t like the platform
– You didn’t pass your exams
– You think the questions are too hard / easy
– You signed up by mistake
In order to claim a refund, you must submit a refund request within 30 days of purchasing your course. Refund requests outside of this timeframe may not be considered.
If you are not satisfied with your purchase and your refund request is in line with the above terms, please reach out to firstname.lastname@example.org . A member of the team will respond within 5 business days.
Empathy and service constitute Igniteful’s values. Hence, we will always work with each customer to ensure a fair experience.